Terms & Conditions

RETURNS

If you are not 100% happy with your order, then you can return* it to us within 7 working days of receipt. (with the exception of earrings - due to hygiene reasons these are exempt from our returns policy unless faulty)

In the first instance, please email us at [email protected] quoting your order number & to advise the nature of the return.

Once we have checked the item is in it's original, unused, undamaged condition (including any original packaging) then we will process a full refund (excluding any original postage costs).

*Return postage costs to Freya Grace Boutique are to be covered by You (the buyer) unless damaged (see Damaged items section for details)

DAMAGED ITEMS

In the event of receiving a faulty/damaged product please contact us within 72 hours of receipt of your order. We also require proof (photographic) of damage. 

Please send your order number, details of damage and photographic proof to [email protected] so that we can raise this with our postal service provider. 

In this instance, returns would be covered by Freya Grace Boutique and a full refund (including original postage costs, unless an exchange is requested-see below for details) and will be processed within 7 working days of receipt of the faulty/damaged item.

In the event of an exchange requested for damaged goods, the original postage will NOT be refunded, however, no further postage will have to be paid by You the buyer.

EXCHANGES

Where an exchange is requested, then any postage costs will incur additional charges to be covered by You (the buyer). 

Return postage costs are also to be covered by You (the buyer). 

HANDLING TIMES

We aim to dispatch all orders within 2-4 working days unless otherwise stated on our website or product descriptions.

All orders placed after 12 noon on Fridays will be processed and dispatched after the weekend.

For Bank Holidays any orders placed after 12 noon on the day before will be processed and dispatched the day after returning from a Bank Holiday. (For example - assuming a Friday/Monday Bank Holiday any orders placed after 12 noon on the Thursday, these would be processed on the following Tuesday).

POSTAGE/SHIPPING

At this time we post within the UK and to selected other Countries. We are looking into overseas postage in other areas in the near future, so please do check back again.

Orders placed in error from overseas areas currently not covered for postage will be cancelled by Freya Grace Boutique and refunded in full. We apologise in advance for any inconvenience caused by this.

Our postal rates vary depending on the weight and amount of items ordered (cost are calculated and shown at checkout). However, postage is offered at a capped rate of £4.95 for all orders within the UK and £15 for orders placed by selected other Countries (availability shown at checkout). 

This will be either by Royal Mail or Parcel Force couriers (depending on the weight and size of the items ordered)

Orders over £30 will receive FREE Parcel Force signed for delivery.

PRODUCT DESCRIPTIONS

Please note that some products may differ slightly in appearance/size/colour to the photographs shown. We try to keep photographs as true-to-life as possible.

Please note, all sizes are approximate and may differ slightly.